Thanks for your order!
- A pre-authorization equal to the base 1 hour of service that you selected has been placed on the payment method used, to verify, similar to when you book a hotel.
- If needed, this will be adjusted to the final amount once the drive is completed.
- Your delivery request is in our system, so just hang tight! Outside of high-volume periods, we typically deliver within 3 days from the time your request is placed. You will be notified when your request is accepted, and your driver will reach out directly to schedule!
- Most delivery requests are accepted within a couple hours, if not the first few minutes.
- You will receive text alerts when…
- Your drive is accepted by a Joey driver.
- Your driver is headed your way to the pickup location
- Your items have been delivered
- At the end of your delivery, you will be able to view final delivery details and rate or tip your driver, through the Joey app.
- The final amount for your delivery will be charged to your card. This may include any extra time or additional services if there were adjustments.
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